Privacy policy

Last updated: October 6, 2025

This policy explains what personal information LuxeDealers ("we", "us") collects when you visit luxedealers.com or buy from us, how we use it, who we share it with, and the choices you have. If you have any questions, email support@luxedealers.com.

What we collect

  • Details you give us: your name, email address, phone number, shipping and billing address, and anything you write to us, such as messages, reviews and photos.
  • Order details: the products you buy, prices, discounts used and delivery information. Payments are handled by our payment providers; we never see or store your full card number.
  • Browsing details: your device, browser, approximate location from your IP address, the pages and products you view, and what you add to your bag or wishlist. This is collected with cookies and similar tools (see "Cookies" below).

How we use it

  • To take and deliver your order, send order and shipping updates, and give you customer support.
  • To run our refund or reship guarantee and prevent fraud.
  • To send marketing emails, only if you've signed up (see below).
  • To understand how our site is used and make it better.
  • To meet our legal, tax and accounting obligations.

Marketing emails

We only send marketing emails to people who have signed up, for example through our newsletter form or by ticking "Email me with news and offers" at checkout. These emails may include new arrivals, product picks, our weekly journal, and reminders about items you left in your bag or checkout or viewed while signed up, sometimes with a personal discount code. To choose what to show you, we use the products you've viewed, saved and bought on our site.

Every marketing email has an unsubscribe link that works straight away. You can also email us to be removed. Unsubscribing doesn't affect order or shipping emails.

Who we share it with

We don't sell your personal information. We share it only with services that help us run the store, and only what they need:

  • Payment providers (such as Stripe and PayPal): process your payment.
  • Email services (Cloudflare and Resend): store our mailing list and send our emails.
  • Judge.me: collects and displays product reviews. If you leave a review, your first name, review and any photos you add are shown publicly.
  • Customer support tools, such as our chat app.
  • Authorities, where the law requires it.

Some of these services are based outside your country, including in the United States, Canada and the European Union, so your information may be stored and processed there. We use providers that protect personal information with appropriate safeguards.

Cookies

Our site uses cookies that are needed for it to work, such as your bag, checkout and currency. With your consent, we also use cookies to measure how the site is used and to personalise offers and emails. When you first visit, our cookie banner lets you accept or decline these, and you can change your choice at any time from the cookie settings link in the footer. You can also block or delete cookies in your browser settings. Our Cookie policy page has more detail.

How long we keep it

We keep order records for as long as tax and accounting laws require (usually 5 to 7 years). We keep marketing data until you unsubscribe or ask us to delete it, and browsing history used for emails for no more than 12 months.

Your rights

Depending on where you live (for example under the GDPR in the EU and UK, the Australian Privacy Principles, or California and other US state laws), you may have the right to:

  • access the personal information we hold about you, and get a copy
  • correct it
  • have it deleted
  • object to or restrict how we use it, including for marketing
  • withdraw your consent at any time
  • complain to your local data protection authority

To make a request, email support@luxedealers.com. We may need to confirm your identity first, and we'll reply within 30 days.

Security

We use trusted providers and secure, encrypted connections to protect your information. No method of storage or transmission online is completely secure, but we work to protect your information and will tell you if a breach affects you where the law requires it.

Children

Our store isn't intended for children under 16, and we don't knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. We'll post the new version on this page with the date it was last updated.

Contact

LuxeDealers · support@luxedealers.com